Bounce rider and driver app screens over a Melbourne tram street, with a hand holding the rider app

Bounce

Bounce is a Melbourne-based rideshare platform competing with Uber on a flat driver subscription instead of a per-ride commission. When I joined, the rider and driver apps had their core flows working, but no shared system behind them. Spacing, components, and even brand colour drifted from screen to screen, and there was nothing tying the apps, website, and emails together as one product. I rebuilt the design system from the ground up and used it to redesign both apps, the marketing website, the email system, and the help portal.

Role

UX/UI Designer, end-to-end, working directly off client feedback

Scope

App Redesign, Website, Email, Design System

Platform

Rider App, Driver App, Web

Year

2025 to Present

App Redesign

Turning inconsistent screens into one trustworthy system

The rider and driver apps had the right flows, but no shared system behind them. Some icons were even pulled from an external library with no proper components in our Bounce design system, so they'd silently break wherever they were reused. I rebuilt the DS natively in Figma and used it as the foundation to redesign both apps end to end: OTP verification, scheduled and multi-stop trips, fare splitting, referrals, Bounce Plus membership, driver earnings and payouts, and safety features like Follow My Ride and Night Safety Mode.

Old · Rider App

Old Bounce rider app screen: where to
Old Bounce rider app screen: select ride type
Old Bounce rider app screen: payment
Old Bounce rider app screen: menu list
Old Bounce rider app screen: receipt
Old Bounce rider app screen: lost item
Old Bounce rider app screen: order qr scan
Old Bounce rider app screen: bounce plus modal
Old Bounce rider app screen: bounce earth
Old Bounce rider app screen: new contact
Old Bounce rider app screen: book ride for
Old Bounce rider app screen: trip activity
Reworked the ride-request flow so fare, vehicle, and route are visible together at every step, replacing a cluttered address list with a clearer path to confirming a ride.
Turned an intimidating emergency screen into a guided reason-select step, so a driver or rider under stress can report exactly what happened in a few taps instead of freeform typing.
Separated payment management from account switching, so toggling between personal and business profiles no longer competes with adding or editing a card.

Old · Driver App

Old Bounce driver app screen: trip request
Old Bounce driver app screen: otp verification
Old Bounce driver app screen: earnings day
Old Bounce driver app screen: account
Old Bounce driver app screen: add payment card
Old Bounce driver app screen: riders receipt
Old Bounce driver app screen: order qr scan teal
Old Bounce driver app screen: vehicle details
Old Bounce driver app screen: feedback bounce earth
Old Bounce driver app screen: referral
Old Bounce driver app screen: daily logged hours
Old Bounce driver app screen: destination address
Simplified how drivers accept incoming trip requests: pickup distance, fare, and trip details surface upfront, so accepting or declining takes one glance instead of digging.
Reworked the earnings screen to separate today's trips from weekly totals and bonuses, so drivers can see what they've actually made without parsing one dense list.
Turned a vague cleaning-fee dispute into a guided report (describe the issue, attach evidence, track the outcome) instead of an open-ended complaint with no clear next step.

Redesigned features

OTP & PIN Verification Scheduled Rides Multi-Stop Trips Fare Splitting Driver Referrals Bounce Plus Membership Trip Sharing Account Suspension States Follow My Ride Night Safety Mode Bounce for Teens (Parent View)
Earnings Calculator

Helping drivers see the numbers for themselves

An interactive calculator lets prospective drivers compare Bounce's flat weekly access fee against traditional per-ride commission, right on the page. Two sliders, one clear answer: what they would take home and how much they would save over a year.

Keep more with Bounce

$300
$100$500+
5
17

Total Weekly Fares

5 days × $300/day

$1,500

Other platforms

$1,065

You take home · fee 29%-$435

Bounce

$1,450

You take home · BAP 2 (>$140/day)-$50

Estimated saving with Bounce: $385 / week

That's up to $20,020 / year. Assumes the same weekly earnings for 52 weeks; figures are estimates only.

Ride Picker

Every ride type, one swipe at a time

The vehicle options used to sit in a static list. I rebuilt them as a swipeable carousel so visitors can browse Access, Max, XL, Luxe, Pets, Green and Taxi one at a time, with a clear line on regional availability and download links for Bounce Drive right underneath.

Choose Your Ride.

Whatever the trip, there's a Bounce for it. Find a ride that suits your needs and your budget.

Bounce Access: wheelchair-accessible rides
Bounce Max: vans for big groups
Bounce XL: the standard ride
Bounce Luxe: premium rides
Bounce Pets: pet-friendly rides
Bounce Green: electric rides
Bounce Taxi: licensed taxis

*Availability of service types may vary by region.

Download Bounce Drive.

Keep more of what you earn.

Download on theApp Store
GET IT ONGoogle Play
Homepage

Built around how visitors actually arrive

I rebuilt the homepage around core CRO fundamentals: desktop QR codes and dual-path CTAs that split the moment a visitor says they are a driver or a rider. Swipe to see both sides: fairer for drivers first, then fairer for riders.

Fairer for drivers.

Bounce replaces the 30% commission model with a two-tiered daily access fee: $8.80 if you earn under $140, $16.80 if you earn more. Either way, you keep 100% of the rest of your earnings. No commission punishing drivers. Drive more, keep more.

Fair pricesUp to 30% cheaperFast pickups

Download Bounce Drive.

Keep more of what you earn.

Download on theApp Store
GET IT ONGoogle Play

Fairer for riders.

When other platforms take up to 30% from every trip, you pay the price. Bounce cuts commission entirely, so drivers earn more and show up happier, while you pay less and enjoy better service. That’s what rideshare should’ve always been.

Zero surge30% cheaperFree cancellation

Download Bounce Ride.

Pay less, every trip.

Download on theApp Store
GET IT ONGoogle Play

Why switch

to Bounce?

2026

Driver-First Model

Commission-based platforms have taken too much from drivers for too long. We removed it altogether.

$8.80

Flat Daily Access Fee

$16.80

Flat Daily Access Fee

100%

Unlimited Earnings

Keep more of what you earn.

Why switch

to Bounce?

30%

Cheaper Fares

Zero commission means drivers charge less, and that saving gets passed directly to you. Same trip, better price.

$0

Surge Pricing

$0

Cancellation Fees

100%

Vetted Drivers

Less commission. Lower fares.

Email System

A consistent voice across every inbox touchpoint

Transactional and lifecycle emails (trip receipts, driver payout notices, referral confirmations, and Bounce Plus membership updates), built off the same design system as the apps, so an inbox never feels like a different product.

Help Portal

Support that mirrors what's already inside the app

The help portal and the in-app help centre used to have different structures and different wording for the same problems, so switching between them felt like switching products. I rebuilt the portal around the same headings as the app: earnings and statements, tickets, and the three forms drivers use most.

Bounce in-app Help screen
The in-app Help screen. Scroll inside the phone to read it.
Driver portal, Earnings page Driver portal, Tickets page Driver portal, Forms page
Drivers see their totals, weekly average and trips summary, and can download a statement for any period.

Same headings in the app and on the portal

Reporting & Feedback Lost property Cleaning fee requests Email support Notifiable incidents

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